Shipping & Returns

 

Shipping Information

In Germany and the European union special regulations apply by law. For purchasers outside Germany or european union please check out the AGB

WHAT IS THE COST OF POSTAGE?

    International 9,- Euro

   Europe 9,- Euro

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

• Europe: 3 - 8 working days

   USA & Canada: 6 - 12 working days

    Australia and Rest of World: 7 - 14 working days

 

HOW IS MY ORDER SHIPPED?

Orders are shipped via DHL within Germany, with tracking number and fully insured. Outside Germany we ship with german post express letter. If you require a tracking number let us know in advanced and we can provide it for a surplus of Euro 2,80 per shipment.

 

Easy Returns & Exchanges

 

RETURNS

We have a 14 day returns policy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  •  Any item that is not in its original condition or is damaged
  • Any item that is returned more than 14 days after delivery

 

EXCHANGES

We only replace items if you receive them defective or damaged. If you need to exchange it for the same item, send us an email at gora.thiemann@freenet.de

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain few days.

Delayed or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit/debit card company, it may take some time before your refund has been processed. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at gora.thiemann@freenet.de

POSTAGE

To return your product, you should mail your product to:

 Gora Thiemann

Lindenweg 26

42781 haan

Germany

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.